tag:blogger.com,1999:blog-56414003326361046192024-02-20T02:47:02.471-08:00sentiraspalavrasAnonymoushttp://www.blogger.com/profile/09253005996793713343noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5641400332636104619.post-83951478060541571162014-09-04T21:13:00.003-07:002014-09-04T21:13:54.011-07:00 Viðskiptavinir hafa oft <span class="" id="result_box" lang="is"><span class="hps">Eins</span> <span class="hps">program</span> <span class="hps">formaður</span> <span class="hps">SCORE</span> <span class="hps">*</span> <span class="hps">kafla</span> <span class="hps">ég</span> <span class="hps">er alltaf að leita</span> <span class="hps">að nýjum</span> <span class="hps">nútíminn</span> <span class="hps">til að takast á</span> <span class="hps">hópinn</span><span>.</span> <span class="hps">Ég spyr</span> <span class="hps">oft</span> <span class="hps">aðra</span> <span class="hps">viðskiptaþjónustu</span> <span class="hps">ráðgjafa</span> <span class="hps">mínum</span> <span class="hps">að gefa mér</span> <span class="hps">nokkrar hugmyndir</span> <span class="hps">um</span> <span class="hps">efni</span> <span class="hps">sem höfða til</span> <span class="hps">þeirra</span><span>.</span> <br /><br /><span class="hps">Í ágúst</span> <span class="hps">einn</span> <span class="hps">aðili</span> <span class="hps">haft samband við mig</span> <span class="hps">með hugmynd</span><span>.</span> <span class="hps">Hann</span> <span class="hps">lagði</span> <span class="hps">að bjóða</span> <span class="hps">sumir af</span> <span class="hps">viðskiptavinum</span> <span class="hps">að</span> <span class="hps">ráðgjafar</span> <span class="hps">hefðu</span> <span class="hps">unnið með</span> <span class="hps">þessu</span> <span class="hps">ári</span> <span class="hps">að einn af</span> <span class="hps">fundum okkar</span> <span class="hps">að gefa okkur nokkrar</span> <span class="hps">athugasemdir um</span> <span class="hps">ráðgjöf</span> <span class="hps">tækni</span> <span class="hps">okkar</span> <span class="hps">-both</span> <span class="hps">á</span> <span class="hps">hár</span> <span class="hps">og</span> <span class="hps">ofan.</span> <br /><br /><span class="hps">Fimm</span> <span class="hps">viðskiptavinir</span> <span class="hps">boðið að</span> <span class="hps">fundi okkar</span> <span class="hps">og</span> <span class="hps">þeir voru</span> <span class="hps">beðnir um</span> <span class="hps">fyrstu</span> <span class="hps">5</span> <span class="hps">spurningum</span> <span class="hps">af</span> <span class="hps">Top Ten</span> <span class="hps">lista</span><span>.</span> <span class="hps">Við lærðum</span> <span class="hps">mikið</span> <span class="hps">af svörum</span> <span class="hps">við keyptum</span><span>.</span> <br /><br /><span class="hps">Og 2005</span> <span class="hps">kemur til a loka</span> <span class="hps">og</span> <span class="hps">við byrjum</span> <span class="hps">2006</span> <span class="hps">kannski þú</span> <span class="hps">áhuga á að finna</span> <span class="hps">leiðir til að fá</span> <span class="hps">viðskiptavini</span> <span class="hps">til að</span> <span class="hps">gefa</span> <span class="hps">þér endurgjöf</span> <span class="hps">um vörur og</span> <span class="hps">þjónustu sem þú býður</span><span>.</span> <span class="hps">Hér</span> <span class="hps">er listi</span> <span class="hps">af</span> <span class="hps">10 spurningum</span> <span class="hps">sem þú</span> <span class="hps">gætir</span> <span class="hps">notað.</span> <span class="hps">Veldu</span> <span class="hps">nokkrir sem</span> <span class="hps">hentar</span> <span class="hps">aðstæðum þínum</span><span>.</span> <span class="hps">Lykilatriðið</span> <span class="hps">er</span> <span class="hps">að</span> <span class="hps">spyrja</span> <span class="hps">og</span> <span class="hps">síðan leyfa</span> <span class="hps">viðskiptavinur</span> <span class="hps">samfleytt</span> <span class="hps">tíma til að svara</span><span>.</span> <span class="hps">Starf</span> <span class="hps">þitt</span> <span class="hps">er</span> <span class="hps">að bara hlusta</span><span>!</span> <br /><br /><span class="hps">1.</span> <span class="hps atn"><</span><span>b</span><span>></span> <span class="hps">Hvað var</span> <span class="hps">mest gagn</span> <span class="hps">sem þú</span> <span class="hps">dregið úr</span> <span class="hps">þjónustu minni</span> <span class="hps">**</span><span>?</span> <span class="hps atn"><</span><span>/</span> <span class="hps">b</span><span>></span> <span class="hps">Þessi spurning</span> <span class="hps">hjálpar</span> <span class="hps">þér að</span> <span class="hps">skilja hvað</span> <span class="hps">er að virka.</span> <span class="hps">Stundum</span> <span class="hps">verður þú að vera</span> <span class="hps">undrandi á því</span> <span class="hps">svari</span><span>.</span> <span class="hps">SCORE</span> <span class="hps">kafli</span> <span class="hps">okkar</span> <span class="hps">hefur a takmörk af</span> <span class="hps">3</span> <span class="hps">ráðgjafa</span> <span class="hps">á</span> <span class="hps">einum stað</span> <span class="hps">til að áminna</span> <span class="hps">einn viðskiptavinur</span><span>.</span> <span class="hps">Viðskiptavinur</span> <span class="hps">Þátttakendumir</span> <span class="hps">okkar</span> <span class="hps">sagði</span> <span class="hps">meira</span> <span class="hps">ráðgjafar</span> <span class="hps">betri</span><span>!</span> <span class="hps">Við höfum nú</span> <span class="hps">eytt</span> <span class="hps">takmarkanir</span> <span class="hps">á fjölda</span> <span class="hps">ráðgjafa</span><span>.</span> <br /><br /><span class="hps">2.</span> <span class="hps atn"><</span><span>b</span><span>></span> <span class="hps">Hvað</span> <span class="hps">viltu</span> <span class="hps">sjá meira af</span> <span class="hps">þegar þú vinnur</span> <span class="hps">með mér</span><span>?</span> <span class="hps atn"><</span><span>/</span> <span class="hps">B</span><span>></span> <span class="hps">Til</span> <span class="hps">setu</span> <span class="hps">okkar</span> <span class="hps">Þátttakendumir</span> <span class="hps">sagði okkur</span> <span class="hps">nokkrar</span> <span class="hps">ráðgjafar</span> <span class="hps">kynna</span> <span class="hps">sig</span> <span class="hps">með því að segja</span> <span class="hps">um</span> <span class="hps">viðskipti</span> <span class="hps">bakgrunn</span> <span class="hps">þeirra á</span> <span class="hps">fundum</span> <span class="hps">á meðan</span> <span class="hps">aðrir ekki</span><span>.</span> <span class="hps">Viðskiptavinir</span> <span class="hps">sögðu að þeir vildu</span> <span class="hps">heyra</span> <span class="hps">hæfni</span> <span class="hps">ráðgjafa</span> <span class="hps">sem voru að vinna</span> <span class="hps">með þeim</span><span>.</span> <span class="hps">Ert þú</span> <span class="hps">að gleyma að</span> <span class="hps">vera í samræmi</span> <span class="hps">við</span> <span class="hps">skila</span> <span class="hps">vöru</span> <span class="hps">þína eða þjónustu</span> <span class="hps">til viðskiptavina þinna</span><span>?</span> <span class="hps">Við vorum</span><span>!</span> <span class="hps">☺</span> <br /><br /><br /><span class="hps">3.</span> <span class="hps atn"><</span><span>b</span><span>></span> <span class="hps">Hvernig</span> <span class="hps">gat</span> <span class="hps">ég bætt</span> <span class="hps">þjónustu mína</span><span>?</span> <span class="hps"></ b></span> <span class="hps">Viðskiptavinir hafa</span> <span class="hps">oft</span> <span class="hps">hugmyndir</span> <span class="hps">sem auðvelt er að</span> <span class="hps">hrinda í framkvæmd</span><span>, en</span> <span class="hps">einhvern veginn að þú</span> <span class="hps">hefur ekki hugsað um</span><span>.</span> <span class="hps">SCORE</span> <span class="hps">er</span> <span class="hps">bæði</span> <span class="hps">tölvupóst</span> <span class="hps">og</span> <span class="hps">augliti til auglitis</span> <span class="hps">þjálfun</span><span>.</span> <span class="hps">Þetta</span> <span class="hps">voru</span> <span class="hps">augliti til auglitis</span> <span class="hps">viðskiptavinum sem</span> <span class="hps">furða</span> <span class="hps">ef þeir</span> <span class="hps">gætu fengið</span> <span class="hps">stuðning</span> <span class="hps">milli</span> <span class="hps">fundur</span> <span class="hps">í gegnum tölvupóst</span><span>.</span> <span class="hps">Auðveldlega</span> <span class="hps">gert</span> <span class="hps">nú að við</span> <span class="hps">vitum að það</span> <span class="hps">gæti verið</span> <span class="hps">gagnlegt.</span> <span class="hps atn">(</span><span>Netföng</span> <span class="hps">okkar eru</span> <span class="hps">nú þegar</span> <span class="hps">á</span> <span class="hps">SCORE</span> <span class="hps">fyrirtæki</span> <span class="hps">okkar</span> <span class="hps">spil</span><span>!</span><span>)</span> <br /><br /><span class="hps">4.</span> <span class="hps atn"><</span><span>b</span><span>></span> <span class="hps">Er eitthvað sem þú</span> <span class="hps">vildi</span> <span class="hps">eins og til að</span> <span class="hps">sjá mig</span> <span class="hps">að hætta að gera</span><span>?</span> <span class="hps atn"><</span><span>/</span> <span class="hps">b</span><span>></span> <span class="hps">Þessi spurning</span> <span class="hps">gefur</span> <span class="hps">viðskiptavininum</span> <span class="hps">tækifæri</span> <span class="hps">til að segja þér</span> <span class="hps">um eitthvað sem er</span> <span class="hps">ekki</span> <span class="hps">gott að</span> <span class="hps">hann eða hana</span><span>.</span> <span class="hps">Það var haldið</span> <span class="hps">á fundi</span> <span class="hps">okkar</span> <span class="hps">að stundum</span> <span class="hps">er</span> <span class="hps">það erfitt fyrir</span> <span class="hps">eiganda fyrirtækis</span> <span class="hps">til að mæta með</span> <span class="hps">ráðgjafa</span> <span class="hps">vegna þess að eigandi</span> <span class="hps">getur</span> <span class="hps">ekki</span> <span class="hps">skilið</span> <span class="hps">hans /</span> <span class="hps">hennar</span> <span class="hps">starfsstöð</span><span>.</span> <span class="hps">Staðan</span> <span class="hps">viðskiptavinum</span> <span class="hps">furða ef</span> <span class="hps">það væri</span> <span class="hps">mögulegt fyrir</span> <span class="hps">ráðgjafa</span> <span class="hps">að stundum</span> <span class="hps">mæta þeim</span> <span class="hps">á</span> <span class="hps">sínum stað</span> <span class="hps">viðskipta</span><span>.</span> <span class="hps">Svarið</span> <span class="hps atn">var "</span><span>Já</span><span>"</span><span>.</span> <span class="hps">Aftur</span> <span class="hps">ekki eitthvað</span> <span class="hps">sem við höfðum</span> <span class="hps">hugsað</span> <span class="hps">að bjóða</span> <span class="hps">stöðugt</span><span>.</span> <br /><br /><br /><span class="hps">5.</span> <span class="hps atn"><</span><span>b</span><span>></span> <span class="hps">Er eitthvað sem þú</span> <span class="hps">ekki</span> <span class="hps">færð frá</span> <span class="hps"></span></span>Anonymoushttp://www.blogger.com/profile/09253005996793713343noreply@blogger.com0tag:blogger.com,1999:blog-5641400332636104619.post-2902160162520027432014-09-04T21:13:00.001-07:002014-09-04T21:13:24.903-07:00 viðskiptavin<span class="" id="result_box" lang="is"><span class="">Þakka</span> <span class="hps">þér fyrir að hringja</span> <span class="hps">XYZ</span> <span class="hps">Company</span><span>.</span> <span class="hps">Símtalið</span> <span class="hps">er</span> <span class="hps">mikilvægt fyrir okkur</span> <span class="hps">en ekki</span> <span class="hps">nógu mikilvægt</span> <span class="hps">fyrir okkur að</span> <span class="hps">svara henni</span><span>.</span> <span class="hps">Vinsamlegast</span> <span class="hps">halda</span> <span class="hps">um alla eilífð</span> <span class="hps">eða skilið eftir skilaboð</span> <span class="hps">og fulltrúi</span> <span class="hps">mun</span> <span class="hps">hafa samband við þig</span> <span class="hps">eins</span> <span class="hps">fljótt og það</span> <span class="hps">er þægilegt</span> <span class="hps">fyrir okkur</span><span>.</span> <span class="hps atn">"</span><br /><br /><span class="hps">Ef</span> <span class="hps">þú hefur</span> <span class="hps">einhvern tíma notað</span> <span class="hps">símann til að</span> <span class="hps">hafa samband við</span> <span class="hps">fyrirtæki sem þú</span> <span class="hps">getur</span> <span class="hps">tengjast</span> <span class="hps">gremju</span> <span class="hps">sem getur</span> <span class="hps">stafað af</span> <span class="hps">talhólfi</span> <span class="hps">eða</span> <span class="hps">sjálfvirkum</span> <span class="hps">þjónustu svara</span><span>.</span> <span class="hps">Vafalaust</span><span>,</span> <span class="hps">þegar þeir</span> <span class="hps">urðu</span> <span class="hps">fyrst</span> <span class="hps atn">"</span><span>leið</span> <span class="hps">til að stunda viðskipti</span><span>"</span> <span class="hps">það var mjög</span> <span class="hps">pirrandi</span><span>;</span> <span class="hps">þó</span> <span class="hps">tímar eru að breytast</span><span>,</span> <span class="hps">eru</span> <span class="hps">gott fólk</span> <span class="hps">sjálfvirkur</span> <span class="hps">og</span> <span class="hps">varasamt</span> <span class="hps">viðskiptahættir</span> <span class="hps">eins og þessa</span> <span class="hps">eru að öðlast viðurkenningu</span> <span class="hps atn">(</span><span>eða</span> <span class="hps">að minnsta kosti</span> <span class="hps">umburðarlyndi</span><span>)</span><span>.</span> <br /><br /><span class="hps">Auðvitað</span> <span class="hps">OLE</span> <span class="hps atn">'</span><span>tími</span> <span class="hps">meginreglur</span> <span class="hps">þjónustu við viðskiptavini</span> <span class="hps">- eins og</span> <span class="hps">að svara</span> <span class="hps">í símann</span> <span class="hps">áður en</span> <span class="hps">þriðja</span> <span class="hps">hringinn</span><span>,</span> <span class="hps">forðast</span> <span class="hps">að setja</span> <span class="hps">viðskiptavini</span> <span class="hps">í bið</span> <span class="hps">ef yfirleitt</span> <span class="hps">mögulegt</span><span>,</span> <span class="hps">og</span> <span class="hps">veita</span> <span class="hps">persónulega þjónustu</span> <span class="hps">-</span> <span class="hps">eru enn</span> <span class="hps">frábær</span> <span class="hps">lausn til</span> <span class="hps">ánægju viðskiptavina</span><span>.</span> <span class="hps">En</span><span>,</span> <span class="hps">í</span> <span class="hps">sjálfvirkum</span> <span class="hps">heimi okkar</span><span>, það er mikilvægt</span> <span class="hps">að</span> <span class="hps">viðurkenna mikilvægi</span> <span class="hps">þess</span> <span class="hps">að bregðast við viðskiptavini</span> <span class="hps">fljótt</span> <span class="hps">og</span> <span class="hps">á viðeigandi hátt,</span> <span class="hps">sérstaklega ef þeir</span> <span class="hps">hafa neyðst</span> <span class="hps">til að hlusta á</span> <span class="hps">langa</span> <span class="hps">upptöku</span> <span class="hps">og</span> <span class="hps">traipse</span> <span class="hps">gegnum</span> <span class="hps">frumskóg</span> <span class="hps">af</span> <span class="hps">hnöppum</span> <span class="hps">til</span> <span class="hps">að skilja eftir skilaboð</span> <span class="hps">fyrir þig</span> <span class="hps">í stað þess að</span> <span class="hps">gefinn</span> <span class="hps">lúxus að</span> <span class="hps">tala við</span> <span class="hps">með heitt blóð</span> <span class="hps">mönnum</span><span>.</span> <br /><br /><span class="hps">Hvort</span> <span class="hps">viðskiptavinur gerir</span> <span class="hps">tengilið í</span> <span class="hps">mann</span><span>,</span> <span class="hps">í gegnum</span> <span class="hps">síma</span> <span class="hps">eða</span> <span class="hps">í gegnum</span> <span class="hps">tölvupóst</span><span>,</span> <span class="hps">fyrirtæki ættu að</span> <span class="hps">leitast við að</span> <span class="hps">veita</span> <span class="hps">tímanlega,</span> <span class="hps">ef</span> <span class="hps">ekki</span> <span class="hps">strax svar</span><span>.</span> <span class="hps">Ánægju</span> <span class="hps">viðskiptavina er</span> <span class="hps">reiðir sig á</span> <span class="hps">svörun</span><span>.</span> <br /><br /><span class="hps">Svo</span> <span class="hps">getur þú</span> <span class="hps">spyrja, "Hvað</span> <span class="hps">er</span> <span class="hps">tímabært að bregðast</span><span>?</span><span>"</span> <br /><br /><span class="hps">Heiðarlega</span><span>,</span> <span class="hps">skilgreiningu á</span> <span class="hps">tímanlega svar</span> <span class="hps">í raun veltur á</span> <span class="hps">skynjun</span> <span class="hps">viðskiptavinarins</span><span>.</span> <span class="hps">Hversu brýnt</span> <span class="hps">þörf þeirra</span> <span class="hps">getur</span> <span class="hps">spilað</span> <span class="hps">inn í</span> <span class="hps">að blanda</span> <span class="hps">eða hugmynd</span><a href="http://pupukhantujimmy.blogspot.com/">pupuk hantu eceran multiguna termurah exclusive untuk merk hormon hayati herbal yang asli </a> <span class="hps">þeirra</span> <span class="hps">tímabær viðbrögð</span> <span class="hps">geta verið tengd</span> <span class="hps">væntingum þeirra</span><span>.</span> <br /><br /><span class="hps">Fyrir</span> <span class="hps">sumir ástæða</span> <span class="hps">það</span> <span class="hps">er skynjun</span> <span class="hps">meðal</span> <span class="hps">fólks fyrirtæki</span> <span class="hps">sem</span> <span class="hps">er 24</span> <span class="hps">klst</span> <span class="hps">svar</span> <span class="hps">við</span> <span class="hps">viðskiptavini</span> <span class="hps">fyrirspurn</span> <span class="hps">er</span> <span class="hps">nóg.</span> <span class="hps">Frá sjónarhóli</span> <span class="hps">viðskiptavinarins</span><span>;</span> <span class="hps">þó</span> <span class="hps">að þurfa að</span> <span class="hps">bíða 24 klukkustundir</span> <span class="hps">fyrir a fljótur</span> <span class="hps">svar við</span> <span class="hps">einfaldri spurningu</span> <span class="hps">eða</span> <span class="hps">raunhæfur</span> <span class="hps">lausn</span> <span class="hps">til</span> <span class="hps">alvarlegra</span> <span class="hps">vandamál er</span> <span class="hps">hlægilegur</span> <span class="hps">aggravating</span> <span class="hps">og</span> <span class="hps">vanrækir</span> <span class="hps">af hálfu</span> <span class="hps">fyrirtækisins.</span> <br /><br /><span class="hps">Þegar</span> <span class="hps">viðskiptavinir</span> <span class="hps">hafa</span> <span class="hps">slæma reynslu</span><span>, frá</span> <span class="hps">sjónarhóli</span> <span class="hps">viðskiptavina</span><span>, þeir eru</span> <span class="hps">viss um að</span> <span class="hps">leita annarra</span> <span class="hps">möguleika til</span> <span class="hps">að uppfylla</span> <span class="hps">þarfir sínar</span><span>.</span> <span class="hps">Plain</span> <span class="hps">og</span> <span class="hps">einföld</span> <span class="hps">-</span> <span class="hps">léleg</span> <span class="hps">úrslit</span> <span class="hps">þjónustu við viðskiptavini</span> <span class="hps">í</span> <span class="hps">glataður</span> <span class="hps">viðskipti</span><span>.</span> <br /><br /><span class="hps">Óháð því</span> <span class="hps">hvaða gerð</span> <span class="hps">af fyrirtæki</span> <span class="hps">sem þú ert í</span> <span class="hps">og</span> <span class="hps">hvort þú færð</span> <span class="hps">viðskiptavina fyrirspurnum</span> <span class="hps">í gegnum</span> <span class="hps">síma, tölvupóst</span> <span class="hps">eða</span> <span class="hps">heimasíðu</span> <span class="hps">snerting mynd</span><span>, það er alveg</span> <span class="hps">mikilvægt</span> <span class="hps">að þú</span> <span class="hps">færð</span> <span class="hps">til baka</span> <span class="hps">til viðskiptavina</span> <span class="hps">þinna</span> <span class="hps">strax.</span> <span class="hps">Að leggja</span> <span class="hps">svörun</span> <span class="hps">efst</span> <span class="hps">á þjónustu við viðskiptavini</span> <span class="hps">markmiðum þínum</span> <span class="hps">er einfaldasta</span> <span class="hps">lausnin</span> <span class="hps">að</span> <span class="hps">öðlast</span> <span class="hps">samkeppnisforskot</span><span>,</span> <span class="hps">framleiða</span> <span class="hps">ánægða</span> <span class="hps">viðskiptavini,</span> <span class="hps">viðhalda</span> <span class="hps">viðskiptavini þína</span> <span class="hps">í gegnum</span> <span class="hps">fyrirtæki endurtaka</span> <span class="hps">og</span> <span class="hps">byggja</span> <span class="hps">m</span></span>Anonymoushttp://www.blogger.com/profile/09253005996793713343noreply@blogger.com0